FREE SHIPPING - AFTERPAY - AUSTRALIAN SWIMWEAR

FREE SHIPPING - AFTERPAY - AUSTRALIAN SWIMWEAR

REFUND POLICY

RETURNS


Our policy lasts 31 days. If 31 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:

a) Obvious signs of use
b) Any item not in its original condition, is damaged or missing parts for reasons not due to our error
c) Any item that is returned more than 31 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@butteeni.com.au

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, immediately send us an email at hello@butteeni.com.au and we will ensure that your item is replaced and shipped as quickly as possible.

SHIPPING

To return your product, you should firstly contact us at hello@butteeni.com.au and send us a message of your intention to return the product. You can also chat to our 24/7 live chat representative on www.butteeni.com.au. We will immediately send you an email of the returned address to ship your product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SIZE GUIDE
IMPORTANT
There are 2 different size charts. Contact hello@butteeni.com.au for size assistance. Response within 3 hours.

BUTTEENI SWIMWEAR SIZE GUIDE

BUTTEENI SIZE GUIDE

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